GREAT JUICER - FOR 5 WEEKS I purchased this seemingly top quality Omega J8004 commercial-grade masticating juicer/food processor on 12/29/16 after trying a less expensive juicer, reading many of the informative Amazon reviews, and doing some research and cost comparisons on the internet. I was this careful and thorough because it's a large purchase for my budget and because I needed a machine that would meet all my specifications AND perform well for my years. I was pleased, briefly, with the performance and quality: heavy in weight, sleek design, solid construction, easy to operate and clean... GREAT JUICER - FOR 5 WEEKS. I made sure to read the owners' booklet and watch numerous instructive videos prior to operating so I would use it properly and not damage it. CONS: - It takes a LOT more time to juice with this (and all) masticating juicers. - Does not juice citrus or soft fruits efficiently, so if you want to juice more than a small amount of soft fruit, you'll probably end up buying a separate juicer for that as I did ($30-$50). I needed a power juicer because I have advanced osteoarthritis and juicing for more than 30 minutes is very painful for my hands (all the prep work), back, and knees (standing so long). I tried cutting down on the duration by juicing every day for shorter periods, but the food prep and mess/clean up time, assembling/disassembling/cleaning the machine each day was still too much time and not worth undertaking every day. It takes me a day to recover from the pain, so I can only juice with this machine once every 2-3 days. - DEAL BREAKER: Just 2 weeks into using the Omega, I noticed a squeaking sound while juicing several different items. The juice was collecting in the barrel and getting clogged behind the auger rather than pouring out the bottom. I alternated hard and soft items, as recommended by the seller, and this solved the problem for a few weeks. Today: The squeaking is worse, the pulp is increasingly moist, and the clogging occurs frequently with just a couple of slices of fruit. I have to add carrots more frequently just to keep it operating, but I don't want that many carrots in the juice. Each time juice clogs the Omega, I have to turn off the machine, remove and clean all the attachments, and then reassemble it. WORSE: I just noticed the factory coating on the auger and inside the funnel has scraped off (see photos), and the auger teeth are getting damaged. I realized this Omega was useless to me after just 5 weeks of operation and decided to return it. Per my Amazon order notes, the return window had passed. Oh no, I thought, this cost over $200! I braced myself for the long road ahead: dig out the Omega booklet, find their contact info, long & probably multiple phone calls, hassle, and cost to contact the seller, beg for a refund, pay for return shipping and restocking fee, etc., IF I could get a refund at all. I decided to start with a call to Amazon and hope for some reprieve. Amazon to the rescue! PROS: AMAZON Customer Service! ⭐️⭐️⭐️⭐️⭐️ THANK YOU, SHAWN!! First of all, the connection in this phone call was clearer than I'd experienced in the past. Second, Shawn's accent did not impede our conversation. He was easy to understand; very professional, knowledgeable, and courteous; and he went the extra mile to help me - several times! After noting that the return window had closed, he took the initiative to dig for information to help me. He searched several times and discovered there were no phone numbers or email addresses for Omega at all. Again, without my asking, he searched for options to help me while I waited with fingers crossed, hoping I wasn't out $219. The next thing I heard was that, because OMEGA FAILED to provide any contact information or customer support, Amazon would handle the matter for me! He emailed me a return label on the spot, and assured me Amazon would give me a FULL REFUND - which they did. All the while, Shawn spoke calmly and patiently. I'd had good and great experiences with Amazon customer service before, but this was off the charts. I will only continue to purchase expensive items through Amazon because I can trust them to do the right thing. Thank you, Amazon!