One of the greatest books ever written in its original form, the new book delves into the challenges that this digital generation of emails, and cells, Facebook and Twitter faces in humanizing these newer abilities to "touch base" while acknowledging that there is no replacement for face to face contact with more sensitive subjects, as in a reprimand or a communicating heartfelt thoughts and feelings with a loved one. There are "permanent in nature" messages we communicate when we press "send" on that email that are irreversible. Thus I found this area of the book very cutting edge. Too much of the time people in both business and personal relations are writing from an emotional focus, and "send" is the culmination or exclamation point of those emotions with in many cases irreversible results (its in black and white with your name and a time stamp!)
A quote from the book is fitting here.
"If you need to discuss a mistake or gaffe that somebody made, its best to do it in person or over the phone. Save your written communication for praise and constructive advice."
Other areas of the book for this digital world were very enlightening as well. The proven fact for instance that the internet while availing us many conveniences in the way of information, has made us more shallow thinkers, more impatient with each other, (service personnel, friends and loved ones). A famous movie critic in 2010 was noted as saying that there is a skitterish quality to this generation, not considerate of others, only in the getting of theirs, and quickly.
You know that sense of isolation you feel when a person is using a device in your presence or that eye contact with another human that is impeded while they are sending a text or otherwise disallowing a form of interaction that was once taken for granted?
While this book is not a cure for that it is certainly a balm in recognizing when you yourself have trampled over someone's feelings by negating their importance in your life. All people are important. The checker at the market lighting up when you speak her name! (its right there on her name tag!)
Also, remembering people's names is not easy. But is one of the most crucial areas of being successful in all aspects of human contact. This is a fact from the original Carnegie text that has lost none of its impact. I find the more I say a person's name the easier it is to remember, and it personalizes the thought I am trying to bring across to them.
I was shocked when the book ended. I wanted more. It is definitely on my re-read list.
A couple more quotes from the book I liked though the whole of the book "must" be taken in, these but snippets:
"He who sows courtesy reaps friendship."
"Giving away credit is a magical multiplier."
"Questions allow you to create a conversation-in any medium-that can lead to a better place for all involved. And it allows everybody to feel that they were involved in shaping the outcome."
I became a better, re-wired and "more connected" human being.
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From the Publisher
How to Win Friends and Influence People
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About the author
Great advice on how to be or become a leader that people can trust and admire.
I love this book. I think it is a great book for anyone, taking a leadership role, who owns a business, affiliate markers really anyone who deals or works with people. This is your book!
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- Reviewed in the United States on April 22, 2015
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Top reviews from other countries
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- Mr. B. ShepherdReviewed in the United Kingdom on March 14, 2014
Good simple and effective book
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